Gym software compared

InCharge vs WellnessLiving.

Moving from WellnessLiving, or choosing between the two? Here is how InCharge compares for a gym in Canada, feature by feature.

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Why InCharge

Why InCharge instead of WellnessLiving

  • InCharge Pay is built for Canadian pre-authorized debit under Payments Canada’s rules. WellnessLiving treats bank debit as ACH, an optional Paysafe add-on with US-dollar fees that needs separate approval
  • Door access with Passport Technologies and most gate systems. WellnessLiving’s door access is an add-on that works with Brivo or Passport
  • Training and nutrition programs in the member app. WellnessLiving’s FitBUILDER is a workouts add-on, and clients log results only in its White Label app
  • Apple Health and Health Connect sync, so workouts count towards challenges and reward points
  • Reward points and challenges for every club. WellnessLiving’s need its Business plan or higher
  • Groups of clubs get head office reporting. WellnessLiving lists its parent account and multi-location reporting on the Enterprise plan only

Feature by feature

What a Canadian gym gets from each

What each one offers a gym in Canada, as published on 1 November 2026.

InCharge and WellnessLiving compared feature by feature
FeatureInChargeWellnessLiving
Billing and payments
Bank account billing in CanadaPre-authorized debit (PAD), also called EFT
Bank account billing in CanadaPre-authorized debit (PAD), also called EFT
Yes, from chequing or savings accounts, including online sign-up
ACH add-on through Paysafe; separate approval; US-dollar fees
Credit card billing
Credit card billing
Yes, all major credit cards
Yes
Follow-up on declined paymentsAutomatic retries and reminders
Follow-up on declined paymentsAutomatic retries and reminders
Yes, automatic retries and reminders
Yes
Memberships and the front desk
Online sign-up with e-signed agreements
Online sign-up with e-signed agreements
Yes, online, in the app or at the desk
Yes
Freezes, upgrades, add-ons and cancellations
Freezes, upgrades, add-ons and cancellations
Yes, all on one member profile
Yes
Check-in by card, barcode or app
Check-in by card, barcode or app
Yes, by card, barcode or the app
Yes
Unpaid balances flagged at check-in
Unpaid balances flagged at check-in
Yes, at check-in and in the app
Yes
Point of sale
Point of sale
Yes
Card readers US only; Canada keys cards or uses a separate terminal
Doors and 24-hour clubs
Door access control
Door access control
Yes, full Passport Technologies integration and most gate systems
Add-on; Brivo or Passport; partner fees separate
Door refuses unpaid or expired members
Door refuses unpaid or expired members
Yes
Add-on; balance blocks through client groups, refreshed every 12 hours
Classes and training
Class booking with waitlists
Class booking with waitlists
Yes, online or in the app
Yes
Personal training, appointments and packages
Personal training, appointments and packages
Yes, tracked session by session
Yes
Training and nutrition programs
Training and nutrition programs
Yes, built from templates and favourites
FitBUILDER add-on; workouts only; logging needs white label
Member app
Member app for iPhone and Android
Member app for iPhone and Android
Yes, the InCharge Life app
Yes
Your club’s name, logo and colours in the app
Your club’s name, logo and colours in the app
Yes, inside the InCharge Life app
Per-location add-on, or BusinessPro plan and up
Pay a balance or update a card in the app
Pay a balance or update a card in the app
Yes
Yes
Reward points and challenges
Reward points and challenges
Yes, points for visits, classes and activity, plus club challenges
Business plan and up
Apple Health and Health Connect sync
Apple Health and Health Connect sync
Yes
No
Running the club
KPI dashboards
KPI dashboards
Yes
Yes
Groups of clubsMemberships valid at some or all locations, head office reporting
Groups of clubsMemberships valid at some or all locations, head office reporting
Yes, one, some or all locations, with head office reporting
Head office and cross-location tools on Enterprise plan only
Built in Canada
Built in Canada
Yes
Yes. Thornhill, Ontario

YesPartly, or with conditionsNo

From WellnessLiving’s own website, help pages and app store listings, checked on 1 November 2026. Sources are listed at the foot of this page.

In plain words

Payments, switching and support

Payments in Canada

InCharge Pay collects pre-authorized debit (EFT) from chequing or savings accounts, and credit cards, inside InCharge Life, with members paying in Canadian dollars. Save 15-25% in your payment processing costs. Ask us for an analysis of what you pay today.

Switching from WellnessLiving

Ask WellnessLiving for your data export, with your billing data. It belongs to you, so you can request it. We import it for you, and we are currently waiving the data import fee. It can be done in as little as 3 to 4 days, or up to 2 weeks if we import sample data first.

Support

One contact person looks after you from start to go-live. You also get the step-by-step setup guide, the full InCharge University and email support whenever you need it.

Moving from WellnessLiving?

How switching works
Ask for a cost analysis
Need more info? Contact us directly

Questions owners ask

InCharge and WellnessLiving, in plain words

Is InCharge an alternative to WellnessLiving?

Yes. InCharge Life runs memberships, agreements, check-in, classes, point of sale and reports, InCharge Pay collects EFT and credit card payments, and the InCharge Life app gives members their card, bookings and payments. It is built in Canada, for gyms and fitness clubs across Canada.

How does InCharge handle bank billing in Canada?

InCharge Pay collects pre-authorized debit (EFT) from chequing or savings accounts under Payments Canada’s rules. The member signs once, online, in the app or at the desk, and the agreement stays on their profile.

Can we move our members from WellnessLiving?

Yes. Ask WellnessLiving for a data export and we import it for you. Memberships come across with whatever the export includes. It can be done in as little as 3 to 4 days, or up to 2 weeks if we import sample data first.

Will members have to re-enter their payment details?

No, as long as your data export includes your billing data. Your billing data belongs to you, so you can request it from your current provider.

Do we need a new door system?

Full integration with Passport Technologies access control, and integrated with most gate systems. Tell us what you have at the door and we will set it up with you.

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Sources

WellnessLiving is a trademark of its owner. InCharge is not affiliated with it. This page describes features as published by WellnessLiving on the date shown. If anything here is out of date, email support@inchargetechnologies.com and we will correct it.

See what InCharge can do for your club

Try the live demo: a real club, the member app and the reports, at your own pace. Or book a short demo and we will walk you through it with your own club in mind.

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