Gym software compared

InCharge vs Mindbody.

Moving from Mindbody, or choosing between the two? Here is how InCharge compares for a gym in Canada, feature by feature.

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Why InCharge

Why InCharge instead of Mindbody

  • Members can join online on bank debit. Mindbody’s Canadian pre-authorized debits cannot be accepted through its online store
  • Failed payments are retried and members are reminded automatically. On Mindbody a failed bank debit is not retried, no failure email goes out, and Mindbody Payments lists a $25 CAD fee per rejected debit
  • Reward points, challenges and training programs in one member app. On Mindbody, challenges and programs come from third parties with their own fees, and built-in points cannot be redeemed in its apps
  • Apple Health and Health Connect sync, so workouts count towards challenges and reward points
  • Freezes, upgrades, add-ons and cancellations on one member profile. On Mindbody, month-to-month contracts cannot be suspended and an upgrade means terminating and reselling the contract
  • Built in Canada. Mindbody is a US company whose terms set its prices in US dollars

Feature by feature

What a Canadian gym gets from each

What each one offers a gym in Canada, as published on 1 November 2026.

InCharge and Mindbody compared feature by feature
FeatureInChargeMindbody
Billing and payments
Bank account billing in CanadaPre-authorized debit (PAD), also called EFT
Bank account billing in CanadaPre-authorized debit (PAD), also called EFT
Yes, from chequing or savings accounts, including online sign-up
Run by Stripe; not through the online store; staff enter bank details
Credit card billing
Credit card billing
Yes, all major credit cards
Yes
Follow-up on declined paymentsAutomatic retries and reminders
Follow-up on declined paymentsAutomatic retries and reminders
Yes, automatic retries and reminders
Cards only; failed bank debits get no retry or failure email
Memberships and the front desk
Online sign-up with e-signed agreements
Online sign-up with e-signed agreements
Yes, online, in the app or at the desk
Online click-to-agree; signature capture only in Business or branded app
Freezes, upgrades, add-ons and cancellations
Freezes, upgrades, add-ons and cancellations
Yes, all on one member profile
Month-to-month can’t be frozen; upgrades mean terminate and resell
Check-in by card, barcode or app
Check-in by card, barcode or app
Yes, by card, barcode or the app
Yes
Unpaid balances flagged at check-in
Unpaid balances flagged at check-in
Yes, at check-in and in the app
Yes
Point of sale
Point of sale
Yes
Yes
Doors and 24-hour clubs
Door access control
Door access control
Yes, full Passport Technologies integration and most gate systems
Through partners, including Passport Technologies, Brivo and Kisi
Door refuses unpaid or expired members
Door refuses unpaid or expired members
Yes
Through a partner; depends on the door provider
Classes and training
Class booking with waitlists
Class booking with waitlists
Yes, online or in the app
Yes
Personal training, appointments and packages
Personal training, appointments and packages
Yes, tracked session by session
Yes
Training and nutrition programs
Training and nutrition programs
Yes, built from templates and favourites
Through a partner (Trainerize); separate subscription
Member app
Member app for iPhone and Android
Member app for iPhone and Android
Yes, the InCharge Life app
Yes
Your club’s name, logo and colours in the app
Your club’s name, logo and colours in the app
Yes, inside the InCharge Life app
Add-on, extra monthly fee; not on Starter; club needs Apple Developer account
Pay a balance or update a card in the app
Pay a balance or update a card in the app
Yes
Card updates only; bank details changed by club staff
Reward points and challenges
Reward points and challenges
Yes, points for visits, classes and activity, plus club challenges
Built-in points can’t be redeemed in apps; challenges through Perkville
Apple Health and Health Connect sync
Apple Health and Health Connect sync
Yes
No
Running the club
KPI dashboards
KPI dashboards
Yes
Yes
Groups of clubsMemberships valid at some or all locations, head office reporting
Groups of clubsMemberships valid at some or all locations, head office reporting
Yes, one, some or all locations, with head office reporting
Cross-location memberships; corporate dashboard for enterprise subscribers only
Built in Canada
Built in Canada
Yes
No. US company, founded in California

YesPartly, or with conditionsNo

From Mindbody’s own website, help pages and app store listings, checked on 1 November 2026. Sources are listed at the foot of this page.

In plain words

Payments, switching and support

Payments in Canada

InCharge Pay collects pre-authorized debit (EFT) and credit cards under Payments Canada’s rules, and members can start on bank debit when they join online. Save 15-25% in your payment processing costs. Ask us for an analysis of what you pay today.

Switching from Mindbody

Ask Mindbody for your data export, with your billing data. It belongs to you, so you can request it. We import it for you, and we are currently waiving the data import fee. It can be done in as little as 3 to 4 days, or up to 2 weeks if we import sample data first.

Support

One contact person looks after you from start to go-live. You also get the step-by-step setup guide, the full InCharge University and email support whenever you need it.

Moving from Mindbody?

How switching works
Ask for a cost analysis
Need more info? Contact us directly

Questions owners ask

InCharge and Mindbody, in plain words

Is InCharge an alternative to Mindbody?

Yes. InCharge Life runs memberships, agreements, check-in, classes, point of sale and reports, InCharge Pay collects EFT and credit card payments, and the InCharge Life app gives members their card, bookings and payments. It is built in Canada, for gyms and fitness clubs across Canada.

How does InCharge handle bank billing in Canada?

InCharge Pay collects pre-authorized debit (EFT) from chequing or savings accounts under Payments Canada’s rules. The member signs once, online, in the app or at the desk, and the agreement stays on their profile.

Can we move our members from Mindbody?

Yes. Ask Mindbody for a data export and we import it for you. Memberships come across with whatever the export includes. It can be done in as little as 3 to 4 days, or up to 2 weeks if we import sample data first.

Will members have to re-enter their payment details?

No, as long as your data export includes your billing data. Your billing data belongs to you, so you can request it from your current provider.

Do we need a new door system?

Full integration with Passport Technologies access control, and integrated with most gate systems. Tell us what you have at the door and we will set it up with you.

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Sources

Mindbody is a trademark of its owner. InCharge is not affiliated with it. This page describes features as published by Mindbody on the date shown. If anything here is out of date, email support@inchargetechnologies.com and we will correct it.

See what InCharge can do for your club

Try the live demo: a real club, the member app and the reports, at your own pace. Or book a short demo and we will walk you through it with your own club in mind.

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