Website Privacy Notice

In Charge Life

This Website Privacy Notice explains how personal information is collected, used, and protected when you visit the In Charge Life website.

This notice applies only to website visitors and general inquiries. If you are a client of In Charge Life or a member of a gym using our software platform, additional information regarding platform data processing is available within the client platform.

Who We Are

In Charge Life is operated by 1013380 BC Ltd., a corporation incorporated in British Columbia.

Certain payment-related services are provided by 1904928 Alberta Inc., carrying on business as In Charge Pay.

We provide gym and fitness facility management software and related services to business clients across Canada.

This Website Privacy Notice is provided in accordance with:

• The Personal Information Protection Act (British Columbia)
• The Personal Information Protection Act (Alberta), where applicable
• The Personal Information Protection and Electronic Documents Act (Canada)
• Other applicable Canadian privacy laws

Information We Collect Through the Website

When you visit our website, we may collect:

• Your name and contact information if you submit a form
• Email address if you contact us
• Business information related to inquiries
• IP address
• Browser and device type
• Usage and interaction data
• Cookie data

We do not intentionally collect sensitive personal information through our website.

How We Use Website Information

We may use information collected through the website to:

• Respond to inquiries
• Provide product information
• Improve website functionality
• Analyze website usage
• Maintain website security
• Comply with legal obligations

We do not sell personal information.

Cookies and Analytics

Our website uses cookies and similar technologies to:

• Improve user experience
• Understand how visitors interact with our website
• Analyze performance

You may disable cookies in your browser settings, though certain website features may not function properly.

Disclosure of Information

We may disclose website-collected information:

• To service providers assisting in website hosting and analytics
• To comply with legal obligations
• To protect our legal rights
• In connection with a corporate transaction

Service providers are required to use information only for authorized purposes.

Cross-Border Processing

Website data may be stored or processed outside of Canada.

Where personal information is transferred outside Canada, it may be subject to the laws of the foreign jurisdiction.

We take reasonable measures to ensure appropriate safeguards are in place.

Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no system can guarantee absolute security.

Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Website Privacy Notice, unless a longer retention period is required or permitted by applicable law.
Retention periods vary depending on the type of information and how it is used. For example:
• contact and inquiry information is retained for as long as necessary to respond and follow up on inquiries
• website usage and analytics data may be retained for a limited period to support service improvement and security
Where personal information is no longer required, we take reasonable steps to securely delete, anonymize, or de-identify such information.

Access and Correction

You may request access to or correction of personal information we hold about you by contacting us.

Platform Users

If you are a client of In Charge Life or a member of a gym using our software platform, personal information may be processed in connection with those services.

Information about platform data processing, payment coordination, AI tools, and security practices is available within the client platform and forms part of the applicable service agreements.

Data Deletion Requests

You have the right to request deletion of your personal information at any time.
You may request deletion of your personal information:
• by using any available in-platform account deletion feature, where applicable
• by contacting us at: support@inchargetechnologies.com
Upon receiving a valid request, we will delete your personal information within a reasonable timeframe, unless we are required or permitted to retain certain information for legal, security, contractual, or legitimate business purposes.
If you delete your account, associated personal information will be deleted or anonymized, except where retention is required by applicable law or necessary for dispute resolution, fraud prevention, or enforcement of agreements.

Privacy Officer

For questions regarding this Website Privacy Notice, please contact:

Privacy Officer
In Charge Life
Email: support@inchargetechnologies.com

If concerns are not resolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia.

Updates

We may update this Website Privacy Notice from time to time. Updates will be posted on this website with a revised effective date.